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Posted: Thursday, August 10, 2017 9:24 AM

POSITION SUMMARY

Plan, direct, and coordinate the Guest Services, Food and Beverage, Housekeeping and Engineering and Sales departments of the property to maximize the mission of the hotel of “pleasing customers at a profit”. To operate the hotel in a professional manner while achieving the annual objectives and contributing to the local community in a highly visible manner.



KEY AREAS OF RESPONSIBILITY and DUTIES

Maintain Brand Compliance and Service Standards.

Supports the Management by Objectives (MBO) concept of management through preparation of the hotels objectives which support the division objectives and preparation of individual departmental objectives which support the hotel’s over all objectives. All objectives to be reviewed quarterly with top management/ownership and all department associates.

Assures that individual departments understand the established corporate objectives by training and documenting their specific departmental objectives with quantitative measures to be reviewed on at least a monthly basis. These will include but not be limited to cost of sales, guest scores, labor costs, employee turnover, employee accidents, guest incidents, and overall profitability.

Achieves agreed upon and approved annual objectives by effectively managing with best business practices throughout all departments and by properly delegating assigned tasks to trained and qualified staff.

Assure Holiday Inn Hotel’s operational policies and procedures are known, understood, properly interpreted, and administered by all direct reports.

Assist the Director of Finance in preparing of annual operations budget.

Assist the Director of Finance and the Director of Properties in preparation of annual capital budgets. Ensures compliance to the administrative requirements of the property by submitting in a timely manner all status change forms, employee appraisals, accidents reports, payroll information, purchase orders, approved invoices, deposits, customer complaints, inventory counts, etc.

Assures that all hotel departments operate in a productive, efficient manner supporting our mission statement of “pleasing customers at a profit”. Continuously seek improvements and cost reductions by following the 5+5 program of interviewing 5 guests per day and inspecting 5 rooms per day to maintain constant contact with the operations.

Communicate the overall objectives and results with staff by inspecting their work and giving daily feedback for immediate improvements.

Practice “MBWA” by walking around the entire property daily documenting observations of cleanliness, productivity, staff and guest interests, and report to your management staff.

Obtain agreed upon customer rankings within the IHG system.

Maintain a safe and efficient property by conducting formal and complete property inspection every other month observing safety issues and energy control programs.

Establish in conjunction with the HR Director, ongoing safety programs with measurable goals in all departments.

Provide excellent quality food and beverage products at reasonable prices by continuously monitoring food and beverage costs and waste. Immediate action to be taken to maintain results within established financial targets and budgets.

Confirm that all bartenders and servers are trained in TAMS prior to serving any alcohol products.

Improve room and outlet sales by working with sales department to manage programs and promotions.

Assure that professional supervisory and human resource practices are followed throughout all departments by mandating attendance at training opportunities and by requiring adherence to established policy and procedures.

Assure that all employees are aware of their responsibilities by reviewing and confirming current job descriptions, objectives, and procedures a minimum of two times per year.

Provide final approval on all new hires for the property by meeting candidates and indicating hiring approval on status change from prior to employee date of hire.

Ensure appropriate performance standards are being met by employees by performing scheduled performance appraisals according to procedure to avoid any retro-active reviews or letters.

Establish annual training objectives for all departments. Provide employee developmental opportunities for all employees by providing job rotations, cross training programs, on and off-site training seminars, mentoring and any other available resources that will enhance the ability of our employees to achieve our objectives.

Encourage increased sales as well as guest scores at reduced costs by implementing
participate incentive programs for employees as appropriate.

Consistently manage and enforce existing corporate policies and procedures by understanding and communicating these to all employees in solving issues. Initiate new procedures and revisions of existing procedures that are not current or applicable.

Communicate company mission, policies and procedures to all employees.

Communicate timely directions to direct reports by daily communications and by holding weekly staff meeting to review operations, opportunities and forecasts.

Assure commitment to Total Quality Management practices by utilizing QA programs and meeting to address problem areas or areas of opportunity. Involve all employees in QA process.

Be visible in the local community by participating in civic, professional, service and school organizations which benefit our community. Practice relationship marketing by taking advantage of every opportunity to meet people and make friends within our market area.

Assure team spirit by sharing “best practices” with the other properties within our organization including sharing of staff services, line and management personnel, equipment and other resources as available.

Leads by example in areas of teamwork, following of policy & procedure, relationships with peers and subordinates and professional management practices.


QUALIFICATIONS

Education: Preferred Four Year Degree in Hospitality Management or Business Administration; at least 5 years of hands-on experience in Property Management. CHA preferred.

Required Knowledge: Knowledge of principles and procedures for Customer Service; P&L; Food, Beverage and Housekeeping management; ability to communicate with multiple levels of employees and customers; basic computer skills with Microsoft Office.



WORK ENVIRONMENT

General office and property environment

PHYSICAL ACTIVITIES

Lots of time walking around the hotel where exposure to the outside, standing or walking for long periods may be required; requires manual dexterity in the manipulation of keyboard, money, and paperwork. Etc.

Apply online at www.hi-athens.com, or in person @ 749 W. Broad St., Athens, GA 30601. Office hours are 8am to 5pm, Monday through Friday.


As the largest hospitality group in Athens, GA and one of the largest in the southeast, Benson's searches and hires the highest quality staff. Benson's offers a competitive and comprehensive benefits package for all full-time employees. It is the policy of Benson's to not discriminate on the basis of race, color, sex, religion, national origin, or disability. Benson's and its properties are Drug Free workplace environments

• Location: Athens, Athens, GA

• Post ID: 74706723 athensga
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